Privacy & Personal Data

At Sobaclly™, jewelry is personal—and we believe your information should be treated with the same care as the pieces you choose.

This Privacy Policy explains how Guangzhou Huaqu Yiyi Technology Co., Ltd., operating the Sobaclly™ store, collects, uses, shares, and protects personal information when you browse our website, place an order, contact customer care, or interact with our online services.

By using our website, you acknowledge the practices described below.

1. Information We May Collect

The information we collect depends on how you interact with Sobaclly™.

Information You Provide

You may provide information when you:

  • Place or manage an order

  • Create a customer account

  • Join an email list or promotion

  • Request a return or refund

  • Submit a product review

  • Contact our customer care team

This information may include:

  • Name

  • Email address and phone number

  • Shipping and billing address

  • Order and purchase details

  • Account login information

  • Messages, reviews, or customer service requests

  • Personalization details submitted for custom jewelry

Payment information is generally processed directly by authorized payment providers. We do not ordinarily receive or store your complete card number or security code.

Information Collected Automatically

When you visit our store, certain information may be collected automatically, including:

  • IP address

  • Device and browser type

  • Operating system

  • Approximate location derived from technical data

  • Pages viewed and products selected

  • Shopping-cart and checkout activity

  • Referral source and interaction history

  • Cookie and advertising identifiers

2. How We Use Information

We may use personal information to:

💍 Complete Your Purchase

  • Process and confirm orders

  • Arrange shipping and delivery

  • Provide tracking updates

  • Handle returns, refunds, or exchanges

  • Fulfill personalized jewelry requests

✨ Improve the Sobaclly™ Experience

  • Remember shopping-cart selections

  • Improve website layout and performance

  • Understand which collections interest shoppers

  • Develop products and services

  • Personalize content where permitted

💌 Stay in Touch

  • Respond to customer questions

  • Send transaction and service messages

  • Request feedback about an order

  • Send promotional emails when consent or applicable law permits

🔒 Maintain a Secure Store

  • Verify transactions

  • Identify suspicious activity

  • Prevent fraud and misuse

  • Protect our customers, systems, and business operations

  • Meet legal, accounting, and regulatory obligations

3. Cookies and Similar Technologies

Sobaclly™ and selected technology partners may use cookies, pixels, tags, local storage, and similar tools.

These technologies may support:

Essential Functions
Keeping the website, shopping cart, account, and checkout operating correctly.

Performance and Analytics
Understanding how visitors use the store and identifying areas for improvement.

Preference Features
Remembering language, region, or shopping preferences.

Advertising and Measurement
Measuring advertising performance and presenting content that may be more relevant to visitors.

You can manage cookies through your browser or any cookie-preference tool displayed on our website. Blocking certain cookies may affect cart, login, checkout, or personalization features.

4. Advertising and Online Tracking

We may work with advertising, social-media, and analytics providers to understand campaign performance and introduce Sobaclly™ collections to interested audiences.

Depending on the tools enabled on our store, these partners may process device identifiers, browsing activity, purchase events, or cookie information under their own privacy policies.

Browser-based Do Not Track signals are not interpreted consistently across all websites and services. Where required, we respond to legally recognized opt-out preference signals and provide available privacy controls through our website or contact channel.

5. When Information May Be Shared

We may disclose information to trusted parties that help us operate the store, including:

  • E-commerce and website providers

  • Payment processors

  • Warehouses and fulfillment partners

  • Shipping and delivery providers

  • Customer service platforms

  • Fraud-prevention and security providers

  • Analytics and advertising services

  • Email and communication providers

  • Professional advisers and legal authorities

These parties receive information only as reasonably necessary to perform their services or meet applicable obligations.

We may also disclose information:

  • To comply with law, regulation, or legal process

  • To investigate suspected fraud or security incidents

  • To protect the rights and safety of our customers or business

  • During a merger, restructuring, financing, acquisition, or transfer of business assets

6. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

These measures may include:

  • Encrypted transmission where supported

  • Access restrictions

  • Secure third-party payment processing

  • Account and transaction monitoring

  • Internal data-handling procedures

No online transmission or storage system can be guaranteed to be completely secure. Customers should use strong passwords, protect account credentials, and avoid sending sensitive payment information through email.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and provide customer service

  • Maintain transaction and tax records

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Meet legal and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

8. Your Privacy Choices

Depending on your location and applicable law, you may be entitled to request that we:

  • Confirm whether we process your information

  • Provide access to certain personal information

  • Correct inaccurate information

  • Delete eligible information

  • Provide a portable copy of eligible information

  • Restrict or object to certain processing

  • Stop sending promotional emails

  • Limit certain advertising-related uses

Some requests may be subject to identity verification, legal exceptions, recordkeeping requirements, or other limitations.

To submit a privacy request, email:

service@solacb.com

Please include the subject line “Privacy Request” and clearly describe the request. Do not send passwords, full payment-card numbers, or security codes.

9. Marketing Communications

Customers who choose to receive Sobaclly™ news, new-collection announcements, or promotional offers may unsubscribe at any time by:

Unsubscribing from marketing does not prevent us from sending essential messages relating to orders, payments, deliveries, returns, account security, or customer support.

10. Children’s Information

Our store and jewelry collections are intended for a general adult audience and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child has provided information to us may contact service@solacb.com to request review and appropriate removal.

11. International Processing

Sobaclly™ serves customers through online service providers, payment partners, fulfillment providers, and other business partners that may operate in different countries.

As a result, personal information may be processed or stored outside the country where it was originally collected. Where required, we use appropriate measures designed to support lawful international data handling.

12. Third-Party Websites

Our website may include links to social-media platforms, payment providers, delivery services, or other independent websites.

Sobaclly™ does not control the privacy, security, or content practices of those third parties. We encourage customers to review the privacy notice of any external website they visit.

13. Changes to This Policy

We may revise this Privacy Policy when our services, technology, business practices, or legal obligations change.

The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website or another reasonable method where required.

14. Contact Sobaclly™

Questions about this Privacy Policy or the handling of personal information may be sent to:

Sobaclly™
Operated by Guangzhou Huaqu Yiyi Technology Co., Ltd.
📧 service@solacb.com

We value the trust behind every order and will make reasonable efforts to review privacy-related messages carefully and respond appropriately.