Return & Refund
AtΒ Sobacllyβ’, every piece is selected to bring a thoughtful finishing touch to your style. We hope you love your jewelry and accessories, but we understand that a purchase may not always be exactly what you expected.
This policy explains how eligible returns, damaged-item claims, exchanges, and refunds are handled.
30-Day Return Period
Eligible items may be returned within 30 days after delivery.
To qualify, the item must:
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Be unworn, unused, and undamaged
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Remain in its original condition
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Include the original packaging, tags, cards, and accessories
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Be accompanied by valid proof of purchase
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Show no signs of perfume, cosmetics, scratches, alteration, or wear
Items returned in an incomplete or used condition may be refused or may not qualify for a full refund.
Start a Return π
Before sending anything back, please contact our customer care team:
Include:
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Your full name
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Order number
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Item you wish to return
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Reason for the request
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Clear photos when the item is damaged or incorrect
Once your request has been reviewed, we will provide the appropriate return instructions and return destination.
Please do not send a return without prior approval. Unauthorized packages may be delayed, refused, or sent to an incorrect location.
Damaged, Defective or Incorrect Orders
Please inspect your jewelry and accessories shortly after delivery.
Contact us promptly if your order:
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Arrived damaged
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Contains a manufacturing defect
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Is missing an item
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Includes a product different from what you ordered
Please send clear photographs of the product, packaging, and shipping label. After reviewing the information, we may offer a replacement, refund, or another appropriate solution.
Damage caused by misuse, accidental breakage, improper storage, excessive bending, chemical exposure, or ordinary wear is not considered a manufacturing defect.
Items That Cannot Normally Be Returned
For hygiene, customization, and product-integrity reasons, the following items may not be eligible for return:
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Worn or tried-on pierced earrings and body jewelry
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Engraved, personalized, or custom-made pieces
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Items showing scratches, tarnishing, fragrance, makeup, or wear
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Gift cards
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Final-sale items clearly marked at the time of purchase
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Products altered or repaired by the customer or another party
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Items returned without original packaging or included components
Personalized or hygiene-sensitive products may still qualify for assistance when they arrive damaged, defective, or incorrect.
Exchanges
To keep inventory and payment records accurate, we generally process exchanges by:
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Approving and completing the return of the original item
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Asking the customer to place a new order for the preferred design, size, or finish
Product availability cannot be guaranteed while a return is being processed.
Return Shipping
Return instructions will explain whether a prepaid label is available for the specific request.
Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable unless required by law or the return resulted from our error.
We recommend using a trackable shipping method. Sobacllyβ’ cannot confirm receipt of packages that cannot be tracked.
International and European Customers
Customers in certain regions may have additional cancellation or return rights under local consumer-protection laws.
Where the law provides a mandatory withdrawal period, eligible customers may exercise that right within the required timeframe. Exceptions may apply to personalized goods, opened hygiene-sensitive jewelry, and other legally excluded products.
This section does not limit any non-waivable rights available under applicable law.
Refund Review
After an approved return reaches the designated return location, it will be inspected.
We will notify you whether the refund has been approved or whether additional information is required.
When approved:
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The refund will be issued to the original payment method
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Processing may take up to 10 business days
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Banks and card providers may require additional posting time
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Shipping fees may be excluded where permitted
If more than 15 business days have passed since your refund approval, please contact:
Order Cancellations
Orders are prepared for fulfillment as quickly as possible.
You may request a cancellation before the order has entered processing or shipment, but cancellation cannot be guaranteed. Once an order has shipped, it must follow the regular return process.
Personalized orders may enter production shortly after purchase and may not be cancellable after customization begins.
A Thoughtful Resolution β¨
We aim to handle every eligible request fairly and carefully. Providing your order number, clear photographs, and a concise explanation helps us review your request more efficiently.
Sobacllyβ’
Operated by Guangzhou Huaqu Yiyi Technology Co., Ltd.
Customer Care: service@solacb.com