Terms & Conditions

Welcome to Sobaclly™.

This online store is operated by Guangzhou Huaqu Yiyi Technology Co., Ltd. Throughout these Terms, “Sobaclly™,” “we,” “us,” and “our” refer to the store operator.

These Terms govern your access to our website, jewelry and accessory collections, checkout services, customer accounts, digital content, and related features collectively referred to as the “Services.”

By visiting our website or placing an order, you agree to these Terms and acknowledge our Privacy Policy, Shipping Policy, and Returns and Refunds Policy.

Please discontinue use of the Services if you do not accept these Terms.

1. Eligibility and Customer Accounts

You must be legally capable of entering into a binding purchase agreement in your location to use our checkout Services.

When creating an account or placing an order, you agree to provide information that is accurate, complete, and current, including:

  • Your name and contact details

  • Shipping and billing information

  • Payment information submitted through the checkout provider

  • Personalization details for eligible custom jewelry

You are responsible for keeping your login credentials confidential and for activity completed through your account.

Customer accounts may not be sold, transferred, impersonated, or used for unauthorized commercial activity.

2. Our Jewelry and Accessories

Sobaclly™ offers fashion jewelry, earrings, necklaces, rings, bracelets, brooches, hair accessories, personalized pieces, and related fashion items.

We make reasonable efforts to present product images, dimensions, colors, materials, finishes, and descriptions accurately.

However, you acknowledge that:

  • Screen settings may affect how colors appear

  • Hand-finished and textured pieces may have subtle variations

  • Pearls, stones, patterns, and plated finishes may vary slightly

  • Product packaging may change without affecting the item’s intended function

  • Measurements may have minor production tolerances

These natural or technical variations do not automatically indicate that a product is defective.

3. Product Care and Wear

Jewelry requires appropriate care to preserve its appearance.

Unless a product page specifically states otherwise, customers should avoid exposing jewelry to:

  • Water and excessive moisture

  • Perfume, cosmetics, lotions, and hairspray

  • Cleaning chemicals

  • Prolonged sunlight or heat

  • Excessive pulling, bending, or impact

Plated jewelry may gradually show wear depending on skin chemistry, frequency of use, storage, and exposure to moisture or chemicals.

Product-care guidance does not limit rights relating to products that arrive damaged, incorrect, or legally defective.

4. Availability and Purchase Limits

Products are offered subject to availability.

We may reasonably:

  • Limit quantities per customer, household, account, or order

  • Discontinue a design or finish

  • Restrict sales to certain locations

  • Decline transactions suspected of fraud, misuse, or unauthorized resale

  • Correct inventory information when an item becomes unavailable

Purchase limits may be used to protect inventory access and maintain a fair shopping experience.

5. Orders and Acceptance

Submitting an order represents an offer to purchase the selected products.

An automated order confirmation acknowledges that we received your request but does not necessarily mean that the order has been finally accepted.

An order may be declined or canceled when:

  • Payment authorization is unsuccessful

  • Information provided at checkout cannot be verified

  • A product is unavailable

  • A pricing or listing error occurred

  • The order appears fraudulent or unauthorized

  • Shipping to the destination is unavailable

  • The purchase appears intended for unauthorized commercial resale

When we cancel a paid order, the applicable amount will be returned to the original payment method.

Please review product selections, personalization details, quantities, and shipping information carefully before submitting your order.

6. Personalized Products ✨

Certain Sobaclly™ pieces may include engraving, initials, dates, coordinates, messages, or other customer-selected details.

You are responsible for confirming that all submitted personalization information is correct.

Once customization or production begins:

  • Changes may no longer be possible

  • Cancellation requests may not be accepted

  • The item may be excluded from voluntary returns

This does not affect remedies available when a personalized item arrives damaged, defective, or different from the approved order details.

You must not submit personalization content that is unlawful, abusive, infringing, discriminatory, or harmful.

7. Prices, Promotions and Taxes

Prices are displayed in the currency shown on the website or checkout page.

The final amount may include:

  • Product price

  • Shipping charges

  • Applicable taxes

  • Customs duties or import fees

  • Optional services selected by the customer

Promotions, discount codes, and limited-time offers:

  • May have separate conditions

  • May not be combined unless stated

  • May apply only to selected products or locations

  • May expire or be withdrawn

  • Have no cash value

If an obvious pricing or promotional error occurs, we may correct the information and contact you before fulfillment.

8. Payments

You agree to provide valid and authorized payment information.

Payments may be processed by independent third-party providers. Sobaclly™ does not ordinarily receive or retain your complete payment-card number or security code.

Your bank or payment provider may:

  • Perform identity verification

  • Place a temporary authorization hold

  • Decline a transaction

  • Apply currency-conversion or international fees

We are not responsible for fees independently charged by your bank or payment provider.

9. Shipping and Delivery

Processing and delivery estimates are described in our Shipping Policy.

Delivery dates are estimates rather than guarantees. Delays may occur because of carriers, customs processing, weather, holidays, incorrect address information, or events outside our reasonable control.

Customers are responsible for:

  • Providing a complete shipping address

  • Reviewing tracking information

  • Monitoring delivery notifications

  • Paying applicable customs charges unless included at checkout

Rights and responsibility for goods during delivery will be determined according to applicable law and the shipping terms displayed at purchase.

10. Returns, Refunds and Exchanges

Eligible returns and refunds are governed by our published Returns, Exchanges & Refunds Policy.

Pierced jewelry, personalized products, worn items, altered products, and final-sale merchandise may be subject to additional restrictions where permitted by law.

Nothing in these Terms removes consumer rights that cannot legally be waived.

11. Website Content and Intellectual Property

The Sobaclly™ name, logos, product names, photographs, graphics, page layouts, copy, videos, illustrations, and other website content are owned by or licensed to Guangzhou Huaqu Yiyi Technology Co., Ltd.

The content is protected by applicable trademark, copyright, design, and intellectual-property laws.

You may view the website and retain ordinary order records for personal use.

Without prior written permission, you may not:

  • Copy or republish product photographs

  • Reproduce our logo or brand identity

  • Scrape or systematically collect website content

  • Modify or commercially distribute our materials

  • Create misleading listings using Sobaclly™ content

  • Suggest an unauthorized partnership or endorsement

12. Customer Reviews and Submitted Content

You may be able to submit reviews, photographs, comments, questions, or other content.

By submitting content, you confirm that:

  • You created it or have permission to share it

  • It is accurate to the best of your knowledge

  • It does not violate another person’s rights

  • It does not contain unlawful, abusive, misleading, or malicious material

You grant us a non-exclusive, worldwide, royalty-free license to store, reproduce, display, format, and use submitted content for store operations, customer service, product improvement, and marketing, where permitted by law.

We may remove content that violates these Terms or is unrelated to the product experience.

13. Acceptable Use

You may not use our website or Services to:

  • Break applicable laws or regulations

  • Commit fraud or use unauthorized payment information

  • Infringe trademarks, copyrights, privacy, or other rights

  • Upload malware or harmful code

  • Attempt to access restricted systems or customer information

  • Disrupt website functionality or security

  • Conduct phishing, scraping, spam, or automated abuse

  • Place false, speculative, or abusive orders

  • Harass customers, staff, or service providers

  • Misrepresent your identity or relationship with Sobaclly™

We may restrict or terminate access where misuse is reasonably suspected.

14. Third-Party Services

Our store may use or link to independent services, including:

  • Payment providers

  • Shipping carriers

  • Social-media platforms

  • Analytics tools

  • Advertising platforms

  • Customer-review services

Third-party services operate under their own terms and privacy practices.

We are not responsible for external websites or services that we do not own or control, although this does not limit responsibility that cannot legally be excluded.

15. Website Availability

We aim to keep our store accessible and accurate, but we cannot guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical updates

  • Security measures

  • Hosting or network interruptions

  • Events beyond our reasonable control

We may modify, suspend, or discontinue website features when reasonably necessary.

16. Warranties and Legal Rights

Products and Services are provided according to the descriptions and policies displayed on our website.

To the maximum extent permitted by applicable law, we do not provide additional warranties beyond those expressly stated.

However, these Terms do not exclude or restrict:

  • Mandatory product-quality protections

  • Statutory guarantees

  • Rights relating to defective or misdescribed goods

  • Consumer remedies that cannot legally be waived

17. Limitation of Liability

To the extent permitted by applicable law, Sobaclly™ and its operator will not be responsible for indirect, incidental, special, or consequential loss resulting from use of the Services.

Nothing in these Terms limits liability where exclusion would be unlawful, including liability that may arise from fraud, deliberate misconduct, or other non-excludable legal obligations.

Our total liability relating to a purchase will not exceed the amount paid for the affected order, except where applicable law requires otherwise.

18. Responsibility for Misuse

To the extent permitted by law, you agree to be responsible for claims, losses, or reasonable expenses resulting directly from:

  • Your unlawful use of the Services

  • Your material violation of these Terms

  • Content you submit that infringes another party’s rights

  • Fraudulent activity conducted through your account

This provision does not apply where the claim resulted from our own unlawful conduct or negligence.

19. Suspension or Termination

We may suspend or terminate access to an account or Service when reasonably necessary because of:

  • Fraud or payment abuse

  • Security threats

  • Repeated violations of these Terms

  • Unlawful conduct

  • Misuse of customer promotions

  • Attempts to disrupt store operations

Termination does not cancel payment or other obligations that arose before access ended.

20. Events Beyond Reasonable Control

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, such as natural disasters, government restrictions, carrier disruptions, customs actions, labor disputes, network failures, epidemics, or major supply interruptions.

We will make reasonable efforts to reduce the impact on affected orders.

21. Governing Principles and Disputes

These Terms are interpreted according to applicable laws and regulations.

Before beginning formal proceedings, customers are encouraged to contact us so we can attempt to resolve the matter fairly.

Nothing in this section removes mandatory consumer protections or prevents a customer from using courts, regulators, or dispute-resolution procedures available under applicable law.

22. Changes to These Terms

We may revise these Terms when our products, website functions, business practices, or legal obligations change.

The revised version will be published on this page with an updated effective date.

Changes will not retroactively alter completed purchases unless required by law or expressly agreed with the customer.

23. Entire Agreement

These Terms, together with the policies referenced on our website, form the agreement governing use of the Sobaclly™ store.

If one provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to enforce one provision does not permanently waive our right to enforce it later.

24. Contact Information

Questions about these Terms may be sent to:

Sobaclly™
Operated by Guangzhou Huaqu Yiyi Technology Co., Ltd.
📧 service@solacb.com

Please include your name, order number where applicable, and a brief description of your question.

Thank you for visiting Sobaclly™ and exploring jewelry designed to bring modern character to everyday style.