Shipping Information

AtΒ Sobacllyβ„’, we understand that receiving a new piece of jewelry should feel just as enjoyable as choosing it.

This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered by Guangzhou Huaqu Yiyi Technology Co., Ltd.

Thoughtful Fulfillment

Our jewelry and accessories may be shipped from selected production facilities, fulfillment partners, or regional distribution centers.

This approach helps us:

  • Offer a wider range of distinctive designs

  • Maintain reasonable product pricing

  • Reduce unnecessary storage and packaging

  • Match each order with an appropriate fulfillment location

Because orders may be fulfilled from different locations, items purchased together may occasionally arrive in separate packages.

Order Preparation

Every order is reviewed before shipment to help ensure that the correct product, style, and quantity are prepared.

Standard processing time:
Approximately 2–5 business days

During holidays, seasonal promotions, new collection launches, or periods of unusually high demand, processing may take up to 6 business days.

Processing time is separate from the estimated delivery period.

Shipping Charges

A standard shipping fee of $6.99 USD may apply to orders unless a different rate, free-shipping promotion, or location-based charge is displayed during checkout.

The final shipping cost will be shown before payment is completed.

Estimated Delivery Times

Delivery times vary according to destination, carrier availability, customs procedures, and the fulfillment center assigned to the order.

Destination Estimated Delivery
United States 8–14 business days
Canada, United Kingdom and Australia 10–16 business days
Other international destinations 14–21 business days

These timeframes are estimates and do not represent guaranteed arrival dates.

Delivery may take longer because of:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Public holidays

  • Incorrect or incomplete addresses

  • Remote delivery locations

  • High-volume shopping periods

Tracking Your Jewelry ✨

Once an order has been dispatched, tracking details will normally be sent to the email address provided at checkout.

Please note:

  • Tracking may take 1–3 business days to display its first update

  • Some international shipments may have limited tracking between transit points

  • A temporary lack of updates does not necessarily mean the package is lost

  • Multiple-item orders may receive more than one tracking number

Customers are responsible for entering a complete and accurate email address at checkout.

International Orders and Customs

International orders may be subject to customs duties, import taxes, handling charges, or local fees imposed by the destination country.

Unless otherwise stated at checkout:

  • These charges are not included in the product or shipping price

  • Customers are responsible for applicable duties and taxes

  • Sobacllyβ„’ cannot control customs fees or inspection times

  • Customs delays are outside our direct control

We recommend reviewing local import regulations before placing an international order.

Address Changes and Cancellations

We begin preparing orders shortly after purchase.

Requests to change an address or cancel an order should be sent within 12 hours of purchase to:

πŸ“§ service@solacb.com

Please include your name, order number, and requested change.

We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed after an order has entered processing, personalization, packing, or shipment.

Sobacllyβ„’ is not responsible for delivery issues caused by an incorrect or incomplete address supplied by the customer.

Damaged Parcels or Products

Please inspect your package shortly after delivery.

If the parcel or product arrives damaged, contact us within 72 hours of delivery and provide:

  • Your order number

  • Clear photographs of the packaging

  • Clear photographs of the damaged item

  • A brief description of the issue

After reviewing the information, we may provide a replacement, refund, or another suitable resolution.

Please keep the original packaging until the request has been reviewed.

Lost Packages

A package is not considered lost solely because tracking has paused or the estimated delivery date has passed.

If the shipping carrier confirms that a parcel was lost in transit, contact our customer care team. Once the carrier status and order details have been verified, we may arrange a replacement or refund where appropriate.

Delivered but Not Received

When tracking shows that an order was delivered but you cannot locate it, please:

  • Check around the delivery location

  • Ask household members or neighbors

  • Contact the local carrier or post office

  • Allow up to 48 hours, as some carriers mark parcels delivered early

If the package remains missing, contact service@solacb.com with your order number and tracking information.

We will assist with available carrier records, although replacement or reimbursement may depend on the outcome of the delivery investigation.

Separate Shipments

To help orders arrive efficiently, products may occasionally be shipped separately.

Receiving only part of an order does not necessarily mean an item is missing. Additional tracking details may be sent for the remaining products.

Contact Our Customer Care Team

For questions about processing, tracking, delivery, or damaged packages, contact:

Sobacllyβ„’
Operated by Guangzhou Huaqu Yiyi Technology Co., Ltd.
πŸ“§ service@solacb.com

Please include your order number so our team can review your request more efficiently.

Thank you for choosing Sobacllyβ„’. We look forward to delivering jewelry and accessories that bring a refined finishing touch to your everyday style.